Internet Fraud and Scam Alert

Public Advisory on Scams, Fraud, and Unauthorized Use of Our Name and Trademarks 

The Exchange Regency Residence Hotel has been made aware of various scams, fraudulent activities, and illegal schemes carried out by unauthorized individuals and entities using our name. We strongly urge our guests and the public to remain vigilant and take note of the following advisories: 

Unauthorized Online Offers 

Any website, mobile application, or online platform claiming to provide services, reservations, or promotions under the name of The Exchange Regency Residence Hotel without proper authorization should be treated as suspicious and potentially fraudulent. 

Illegal Selling of Hotel Rooms 

We do not authorize the sale of room reservations through social media or by individuals claiming affiliation with our property. Bookings made by one person on behalf of another to avail of discounted or special rates may violate our terms and conditions. 

To ensure a legitimate and secure booking, all reservations should be made directly through our official booking channels or through established and reputable travel platforms. Reservations made through unauthorized sources may not be honored and are likely fraudulent. 

Illicit Sale of Services and Vouchers 

Guests are advised to exercise caution when encountering offers for services such as dining, access to amenities, or events through vouchers, tickets, or promotions not issued by our official or authorized outlets. These may be invalid and will not be recognized. 

Investment Scams 

The Exchange Regency Residence Hotel does not solicit investments or offer financial or business opportunities. Any individual or group promoting such schemes using our name should be treated with extreme caution and reported immediately. 

Unauthorized Sale of Branded Merchandise 

Authentic merchandise associated with The Exchange Regency Residence Hotel is only available through official channels. Be cautious of individuals or groups selling products bearing our name or logo through unauthorized platforms, as these may be counterfeit. 

Stay Safe and Informed 

For accurate information on our services, promotions, and offerings, please refer only to our official website and verified social media pages. 

If you encounter any suspicious or fraudulent activity, we strongly encourage you to report it to the appropriate authorities and notify us through our official contact channels. 

The Exchange Regency Residence Hotel shall not be held liable for any losses or damage resulting from transactions made through unauthorized channels 

Your safety and trust are important to us. 

Contact Information 

The Exchange Regency Residence Hotel
Exchange Road cor. Meralco Avenue, Ortigas Center, Pasig City 1605  
Email: reservations@theexchangeregency.com
Telephone: +632 5312 9999
Website: theexchangeregency.com